FAQs - Market Expertz

FAQs - Market Expertz

 
 

1. How can a first-time user trust the service quality and data accuracy offered by Market Expertz?

All users are expected to take a tour of Market Expertz, choose and add the desired product to their cart. Post selection, buyers can connect with the sales team at sales@marketexpertz.com and ask for a sample copy of the desired report. Users also have the privilege to approach our in-house research analysts get their queries answered.

2.Can I obtain the sample copy of multiple reports made available by Market Expertz?

Yes, we can provide you with the sample copy of all the reports that have already been published. Users can grab a sample copy of the desired report by simply inquiring about the same. The sample copy offers a complete overview of the actual report including the data, type of information etc. This eases the pre-purchase data validation process and ensures the user gets what's he/she is actually looking for.

3.I need more clarity on report customization service, what do I do?

Our market intelligence report covers vital statistics across different business verticals that serve the global audience. For users or buyers looking for something in particular, or need more clarity about the reports, can reach us by entering their details in the form on

https://www.marketexpertz.com/contact

Alternately, you may contact us at sales@marketexpertz.com; or call us on +1-212-710-1370

4.Can I approach a research analyst to make sure they have understood my expectations?

All questions related to customization shall be discussed with the in-house research team. Our research analysts carry out thorough feasibility check to determine the needs. If our team requires any further details, they shall connect with the users to have a discussion and offer a desirable solution.

5.What is the turnaround time to deliver a market intelligence report? How much do I pay for a customized report?

Our sales team communicates the users the users about the turnaround time to deliver a market research report, before finalising the type of deliverables. Market Expertz offers a 10% rebate on customization. If you wish to know more, feel free to connect with us at sales@marketexpertz.com or call us on +1-212-710-1370

6. How frequently does Market Expertz update the reports?

Depending solely on the requirement, Market Expertz shall choose to update the market intelligence reports every six months or every year.

7.What if I am not able to find a study listed on Market Expertz website?

The Market Expertz has a huge repository of market intelligence studies. There may be instances where users may not be able to locate a few reports as our research analysts maybe in the process of working on them. Interested buyers can contact our sales team at +1-212-710-1370to know more.

8.What services or offers can I avail prior to buying a report from Market Expertz?

Market Expertz aims at delivering targeted studies for different business verticals. However, in line with this aim, Market Expertz also provides its buyers with the offerings discussed below:

  • 1. Segmented approach to provide customers maximum value for money.
  • 2. Specific research to support the customer with accurate and valid data about a market.
  • 3. Product review discussions with in-house research analysts to gauge their approach to a market or business in question.

What are the report formats supported by Market Expertz?

Market Expertz delivers reports in various formats such as PPT, Excel sheets and PDF.

10. Are there any special discounts or offers for non-commercial organizations?

Market Expertz extends its support to various non-commercial organizations such as NGOs, academic institutions, students and others to help them fulfil their research needs. Market Expertz has a special pricing plan and payment structure for such organizations. sales@marketexpertz.com or call us at +1- 212- 710-1370 to avail this scheme.

1. How do I purchase a report?

You need to select the desired product, and follow the below instructions to purchase:

  • Select the report.
  • Choose the License Type
  • Click on Add to Cart button
  • Choose the Mode of payment, i.e. Credit Card or Wire Transfer
  • Fill the billing information form on the checkout page
  • Click on the Proceed button
  • On successful transaction, we will send you the invoice on your registered email address. In case of a wire transfer, you will have to sign a purchase contract.
  • Our dispatch team will share the report within 48 hours.

2. When will I receive the report?

On successful receipt of payment, out internal dispatch team will deliver the report within 48hours. There could be a delay in delivery due to difference in time zones. Please note that if a purchase is made on a holiday or over a weekend, you will receive the report taking into account two working days.

3. In which format will I receive the report?

We usually prepare/dispatch reports in Portable Document Format (PDF) format to your registered email address. To ensure that our mails do not reach your spam box, please whitelist our domain, i.e., marketexpertz.com. Alternately, you can also mark “not spam” for any of the email communications received from Market Expertz.

4. What are the available ordering methods?

If you represent a company, we need an authorization to validate your purchase. You may contact the sales team regarding any further information regarding this.

For placing an order, you can use any of the following options:

  • Order through a phone call:
    • Please call us on our toll free number +1-212- 710-1370. International clients can call us on +1-*****. Our customer service representatives will be happy to assist you with the further process.
  • Order through Email:
    • Shoot all your requirements and questions at help@marketexpertz.com .
    • You will have to provide details such as your billing & delivery address along with the preferred mode of payment. Our executives will get in touch with you within 24 hours.

1. What do you mean by Data Pack/Excel, Online Only, Single User, Five User, and Enterprise licenses?

We offer five types of product licenses depending on the requirements to regulate accessibility and distribution rights.

  • Online Only License grants access to a specific report for ONLY one person to access it through an electronic medium. In this type, the report cannot be downloaded or stored in any format.
  • Single User License grants access to a specific report for use by only ONE person. The report can be downloaded, but the access is restricted to only one authorized user.
  • Five User License grants access to 2–5 users within the same department and within the organization. These reports cannot be shared across other organizations or subsidiaries.
  • Enterprise License grants access to a specific report to more than 5 users. This report can be distributed among subsidiary companies or other companies under the same group.

2. Can I buy chapters/segments from ap study?

We do offer individual chapters, individual segments, and sub segments within a study to our clients.

For more information, please contact our sales representatives at +1-212- 710-1370 or email us at sales@marketexpertz.com

1. What are the modes of payment accepted?

We accept Visa, American Express, MasterCard, Discover, and Diner’s Club cards for online orders. Alternately, you can make your payments through “PayPal”. We also have provision for bank wire transfer available on the checkout page. If you face any concerns, please do let us know on +1-212- 710-1370 or sales@marketexpertz.com

2. Is the online ordering process secure?

We understand the importance of safeguarding our clients’ information. To assist us with this, , our trusted partners like American Express, MasterCard, Visa, PayPal, and Bank of America, help us ensure secure transactions. We DO NOT store any confidential details.

3. Will I receive an invoice against my purchase?

Our sales team will send an invoice on your registered email address against your purchase immediately after the purchase. Additionally, Market Expertz offers pro-forma invoices to facilitate purchase decisions. For more queries, please contact our sales team at & sales@marketexpertz.com

4. What are the terms and condition of purchase?

Payments once made are NON-REFUNDABLE under any circumstances. This is a standard company & industry policy. Our products or reports are based on the concept of knowledge transfer, which does not allow us to facilitate a refund. With our sincere intention to avoid such circumstances, Market Expertz provides comprehensive, transparent pre-purchase options to all our clients.

5. I am facing issues with problem payment processing. What do I do?

These problems sparingly occur. In case your credit card information cannot be verified by the gateway, you will receive a notification while filling the payment form. In most of the cases, a mismatch in billing address is the most common cause of payment failure. If you need any further assistance, we are here to resolve your concerns.

6. I received a message saying, "This transaction cannot be processed (Payment Decline)"

 
  • The error code generally occurs in case of a mismatch between billing address and card billing address, or due to low credit limit. In either case, the transaction may be declined.
  • There could be a possibility that the card limit is low or your bank has stopped the payment on account of safety. In such cases, please contact your bank and authorize the payment.

1. Can I interact with the analyst who has worked on the customized report?

Market Expertz provide a free analyst access of 0.5 hours with every purchase. This is designed to help our clients with their concerns, gain insights into analyst perspectives, and answer questions pertaining to industry/report.

2. I cannot find everything that I wanted in the syndicate report. What do I do now?

Our syndicate reports are designed to provide a holistic view of the industry, and are prepared keeping in mind a wide audience base across the value chain. We request you to thoroughly understand the contents in the report by referring to our TOC section, prior to a purchase. However, in case you do not find what you are looking for; kindly reach out to us at help@marketexpertz.com for a customization.

3. Will I have to pay for the post-sale customization needs?

We offer a complimentary 10% customization on syndicated report. In case you have not availed this service during pre-sale, we request you to share the requirements with our sales team at the earliest. The research team will share the purview of a post-sale customization based on the feasibility along with the timeline and price (if any).

4. How can I contact Market Expertz?

You may reach us atsales@marketexpertz.com Toll Free no.: +1-212-710- 1370

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